Monday, May 23, 2016

CBS News: Veterans Affairs secretary compares wait times to lines at Disneyland

By Rebecca Shabad, May 23, 2016, CBS News

Veterans Affairs Secretary Bob McDonald on Monday downplayed the time it takes for military veterans to receive treatment by comparing the wait times at VA facilities to lines at Disneyland.

"The days to an appointment is really not what we should be measuring. What we should be measuring is the veteran's satisfaction," McDonald told reporters at a Christian Science Monitor breakfast in Washington, according to The Hill newspaper. "When you go to Disney, do they measure the number of hours you wait in line?" he asked. "What's important is what's your satisfaction with the experience."

But Republicans immediately pounced on McDonald's comparison, which came a week before Memorial Day. Speaker Paul Ryan, for example, reacted to the remark on Twitter.


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